FAQ

Frequently Asked Questions

Checkout our frequently asked questions below. If you still can't find your answer, please contact us. Our team is available Monday to Friday 10:00 am - 6:00 pm EST

Customer Care: info@kasastyle.com

How fast do you ship?

Orders placed before 2pm ET ship the same business day. Business days are Monday through Friday. Shipping is free on all orders, sent via USPS or UPS. Please allow 3 to 10 business days for delivery after your order ships. Orders placed after 2pm ET, on weekends, or on holidays ship the next business day.

How do I track my order?

You will receive a tracking number by email once your order ships. Use the carrier link in that email to follow your package.

What is your return policy?

You have 30 days after your order was shipped to request a return. Items must be unused, in original condition and packaging, with your receipt or proof of purchase. To start a return, email info@kasastyle.com. Returns go to: DSO Enterprises LLC, 1335 Bennett Dr Unit 165 & 169, Longwood, FL 32750.

Can I return beauty products?

For hygiene reasons, beauty and personal care items cannot be returned. Sale items and gift cards are also final sale. If your item arrived damaged or wrong, email info@kasastyle.com right away and we will make it right.

What if my item arrives damaged or is the wrong item?

Inspect your order when it arrives. If anything is defective, damaged, or wrong, contact info@kasastyle.com immediately with your order number and photos so we can make it right.

Can I change or cancel my order?

Orders ship fast, so email info@kasastyle.com immediately if you need a change. Once an order has shipped we can no longer change or cancel it.

Do you offer gift notes?

Email info@kasastyle.com with your order number and we will add a gift note to your order.

How do I pay?

Checkout accepts major credit cards and Google Pay. We do not currently offer buy now, pay later or installment plans.

When should I order for the holidays?

Order early. Standard delivery takes 3 to 10 business days after your order ships, and carriers slow down in December. Give yourself at least two extra weeks for holiday gifts.